When a deposit/payment is required, if it has not been received 5 working days from the date the booking was made, we cannot guarantee the room(s), and they may be re-allocated without prior notice.
If you need to cancel, we would appreciate as much notice as possible, in order to re-let the room.  If the room is re-let we will refund any advance deposit (or in some cases full payment) you have made, less a small administration fee.  Therefore, if you need to cancel your booking, we recommend that you let us know as soon as possible - it really does benefit us both.
It's always a good idea to consider Travel Insurance.
If you are making a change to your reservation, it is always best to CALL to let us know.  If you are e-mailing please be sure to get a confirmation from us that we have received your e-mail.  We will always confirm receipt of your e-mail, even if just to say that it's been "received".  If you do not get this confirmation, it is highly likely that we have not received your e-mail!
The full balance of your payment is required when you check in on the day of your arrival.   

      General

1. You must be able to enter into a legally binding contract and be over the age of 18 to make a booking.
2. Due to security and fire safety regulations, only our guests who have checked in and have paid for their accommodation are permitted in the house at any time.   We may make exceptions to this, but it must be checked with the owner first.
3. The house is normally closed to guests after breakfast, between 10am and 1pm every day (we do need to do housekeeping!), but if you have any special requests regarding this, please ask and we will try to be as flexible as possible.
4. We expect you to take reasonable care of our property, and we reserve the right to charge you for any lost or damaged items, including any keys issued to you.
5. Any guest(s) found to be causing a general disturbance, including disturbing other guest(s), depending on how serious the disturbance is, will be given a warning. Failure to adhere to the warning will result in the guest(s) being asked to leave the premises. If it is a serious disturbance, no warning will be given and you will be asked to leave the premises immediately. No refund will be given.
6. In the very unlikely event that for some reason outside of our control we have to change or cancel your reservation, we reserve the right to do so.  If this does arise you can: 1. Accept the changed arrangements as notified (if we have another room available); 2. Make an alternative arrangement with us that we both agree on; or 3. Cancel your reservation and receive a full refund of any monies paid. 
7. The house is completely non smoking.  As of March 2006, it is against the law in Scotland to smoke inside public buildings.  We take this very seriously: smoking can easily cause physical damage to the property and presents a clear fire danger.  It also sets off smoke and fire alarms on the premises as well as contaminating the room with the smell of stale smoke for incoming guests.  Guests are welcome to smoke outside in the garden/yard area if they wish.
8. Check out time on day of departure is no later than 10am, to allow us to prepare the rooms for incoming guests.
9. We have a no pet policy, to consider people with allergies. 
10. We regret that we cannot keep luggage for guests before they check in or after they check out.